Dispute Resolution Procedure
If upon becoming a client you are not satisfied with the service you have received from your Financial Advisor please do not hesitate to:
Get in contact with your Financial Advisor in the first instance.
If, however, you are of the view that the situation has not been resolved, we have an internal complaints process and will investigate your concerns as a matter of urgency in a fair and cordial manner. To make a submission, please either complete the “Complaints Register” form on this page or send your written concerns via mail to:
The Manager, Maxim Financial Markets Ltd
Po Box 11201, Manners Street, Wellington 6142
Maxim is a member of an independent dispute resolution scheme operated by the Insurance and Financial Services Ombudsman (IFSO) and approved by the Ministry of Consumer Affairs. There is no cost to you for using the IFSO service. Under IFSO criteria we (Maxim) have 40 days to respond to your written complaint. If you are not satisfied by our response please refer the matter to IFSO by:
Emailing info@ifso.nz or calling IFSO on 0800 888 202.
Full details of how to access the IFSO scheme can be obtained on their website http://ifso.nz.